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Refund Policy:

All sales are final.  NO RETURNS, NO REFUNDS FOR ANY REASON.

Return:

Due to a very specific nature of the products sold by us, returns are generally not allowed, however under the exceptional circumstances a return could be accepted provided that a licence has not been activated. You can be eligible for a refund only if the licence is resold and a new customer confirms that it works.

Delivery:

We offer FREE DELIVERY by e-mail.  No DVD or CD will be send by e-mail. Only downloads. We aim to deliver within max. 48h (99% of orders we execute in a few hours). 

Technical problems

We are not responsible for any problems with hardware and software with games, software and pre-paid cards.

If you have any problems with hardware and software, please feel free to contact  software developer or game / software distributor.

While making a purchase a Purchaser (Consumer) shall agree to have an obligation fulfilled at the moment of submitting by an automated system a purchased digital product at the e-mail address what at the same time makes impossible to withdraw from an Agreement. All mailings are registered by us and at a Client’s request we can precisely determine at what time and at what e-mail address an e-mail has been submitted (or at a Purchaser’s request submit the e-mail again).

Description of Complaint Handling Procedure

A Purchaser can lodge complaints against a Seller which are related to the concluded Agreement sending them at support [at] ekeys.us A correctly lodged complaint shall include at least the following information:

-       Name, last name, address, e-mail address of a Purchaser;

-       A date of concluding an Agreement which is a base of lodging a complaint;

-       A claim subject and an indication of the Purchaser’s request;

-       A description of all circumstances which justify a complaint.

If data or information provided in a complaint require to be completed, a Seller before adjusting the complaint addresses a person who has lodged the complaint to complete it within an indicated scope.

The Seller adjusts a complaint within 14 days from a day when the Seller has received it in the proper form. A response to the complaint is submitted at the e-mail address entered by the Purchaser or at the traditional mailing address.

Consumer’s Right of Withdrawal from the Agreement

A Purchaser (Consumer) is entitled to withdraw from the Agreement without giving any specific reason,  within 14 days from receiving a purchased item or – in the case of services – concluding an agreement. In such a case a Seller shall be obliged to return all payments made to the Seller’s benefit by a Purchaser.

In order to withdraw from an Agreement concluded with the store, You shall make an appropriate declaration of will addressed to the Seller while writing at the e-mail address: support [at] ekeys.us. 

No Right of Withdrawal from the Agreement

A Purchaser (Consumer) shall not be entitled to withdraw from the Purchase Agreement concluded in the store with regard to agreements:

-       on delivering digital contents which are not recorded on the physical medium, if a fulfilment of an obligation/a download has begun before the expiry of the term to withdraw an agreement provided that ekeys.us informed the Customer about the expiry of the right of withdrawal from the agreement.

Non-Judicial Methods of Adjusting Claims and Claiming Compensations and an Access to These Procedures

Any Purchaser who is a Consumer shall have a possibility to apply for a non-judicial method of adjusting complaints and claiming compensations in the Permanent Consumer Arbitration Court which operates with the Provincial Inspector of Commercial Inspection in [X]. Information on the access to the above mentioned method and procedures of settling disputes can be found at the following address: http://www.uokik.gov.pl, under the tab “Settling Consumer Disputes”.